Subject to these terms, Rocky River Candy offers refunds on the purchase of goods but not on the provision of services. Our return period lasts for 14 days after you receive any item. If 14 days have gone by since the delivery of your purchase, unfortunately we can’t offer you a refund.
To be eligible to return an item for a refund, it must be "mostly unused" and in a similar condition to that in which you received it. It must also be in the original packaging. To complete your return, we may require a receipt or proof of purchase.
If you need to return an item, send us an email at our contact email address on this website and we will provide you with the address to return your items. Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and will process your refund within seven business days after the returned item is confirmed to be in reasonable condition.
When you are returning items, you should consider using a trackable shipping service or purchasing shipping insurance. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, other than for a faulty item, the cost of return shipping will be deducted from your refund. Of course all this legal stuff is required, we feel this is important, however, if for some reason, you are not happy with your purchase, just call the number on the website.